Looking after properties over time - not just single jobs. Physical care in Canberra/ACT & Sydney, plus offshore admin support for agencies across Australia.
Two streams: local inspection/coordination plus remote back-office support.
Physical care: Canberra / ACT & Sydney region
Remote support: Australia-wide (agency back-office)
Physical care covers inspections, reports, cleaning, gardens and repairs. Remote support is admin only - rent collection, tenancy decisions and legal responsibilities stay with licensed agencies.
Trusted local partner: inspections, reports, and coordinated works.
Regular checks, early issue flagging, and organising the right work through GTM divisions and contractors.
Interstate/overseas owners, busy landlords, agencies wanting a separate set of eyes on property condition.
Internal/external checks: cleanliness, damage, leaks/mould, paint/flooring, gardens, safety.
Summary with photos and priorities - must fix, recommended, optional; can match agency templates.
Schedule cleaning, gardens, minor repairs via Facilities; organise upgrades via Build & Renovation.
Bond cleans, minor rectification, presentation tidy before reletting or sale; handover to Styling if needed.
Address, property type, goals, timing, preferred format for reports.
Lock dates and access (keys/lockbox/agent/tenant); align with tenant/owner needs.
Inspect, photo/notes, flag urgent items quickly.
Condition summary, photos, priorities; send to owner/agent.
Facilities for cleaning/gardens/minor repairs; Build & Renovation for upgrades; book and oversee.
Track issues and works; annual summaries on request.
Back-office support for Australian agencies; licensed PMs retain legal responsibilities.
Offshore PM/admin recruited and managed by GTM; works as part of the agency team; GTM handles HR, training, oversight.
Consistent offshore staff, lower overheads, no need to build offshore ops; agency keeps trust/legal control.
Process applications, reference checks, summaries, lease docs, digital signing.
Update rent records, flag arrears, prep reminders for PM approval (no trust handling).
Log requests, get quotes, schedule jobs, update status, prep completion summaries.
Schedule inspections, reminders, prep templates, format reports from on-site notes/photos.
Answer queries within guidelines, draft emails, maintain CRM notes, prepare letters/forms.
Tools, portfolio, bottlenecks, comms style; define tasks, boundaries, access/security.
Assign offshore staff; train on procedures, software, templates, escalation rules.
Subset of tasks/properties, close monitoring, refine checklists and responsibilities.
Regular duties, performance reporting, review meetings; expand scope as agreed.
Support tailored for owners, investors and agencies.
Want peace of mind without micro-managing; remote or busy owners needing local eyes.
Focus on tenanting and negotiations; need physical inspections in ACT/Sydney and offshore admin support.
Regular condition checks, reports, and coordinated works while away.
Common scenarios we handle end-to-end.
Twice-yearly inspections, photo reports, maintenance suggestions; coordinate works via Facilities/Build.
Offshore PM/admin handles applications, maintenance logging, inspection scheduling, email support; PMs focus on clients and compliance.
Regular inspections across ACT and Sydney, centralised reports/maintenance planning, cleaning/gardening/upgrades, optional staging for sale.
Tell us the address, service stream, timing, and any templates you need matched. We will get the right stream set up.